“"At the end of the day, a sound methodology is not enough – you need the tools and systems to implement plans in the most efficient and cost effective way."
“
Dr Brian Atkin
Researcher and writer on facility management.
Find out more about FM180 & MainManager by downloading our brochure (*PDF)
Company
Brochure
Product
If you are calling from outside the UK please call us on 00 44 1423 855952
FM180 is 'the' Enterprise Cloud Computing Company; providing facilities management software and asset management applications accessible via the Internet, with proven cost benefits.
We are passionate about delivering 'high end' FM software and applications that work, are efficient, intelligent, secure and cost effective.
The key benefits are in the speed of implementation, ease of operation, and availability anywhere; and in using FM180 expertise the system and process can be integrated into any ERP system providing 'real' time and immediate information.
Learn more about MainManager
Our Vision
To build and deliver knowledge and tools for Facilities Management and the Life Cycle Management of Assets
We are an Applications Service Provider (ASP) providing hosted infrastructure services to support our customers business needs for Facilities Management and across the full life cycle management of their assets. Our aim is to enable our customers to leverage asset capability (sweat the asset) and improve business profitability. Our business model is to offer a fully hosted service, operating as an ASP to the real estate and facilities management sectors utilising MainManager as the core software media.
Our Mission
We will deliver Facility and Asset Management solutions to organisations using ‘MainManager's’ tested work processes.
With minimum hardware requirements and virtually no client-based maintenance, we aim to decrease the total costs of your IT infrastructure ownership, reduce commercial risks and for you to maximise asset utilisation. In addition through the extendable platform and the integration of web services, all stakeholders will be able to leverage real time information relevant to their needs, including outside consultants, suppliers and contractors.
Our Values
Our innovative spirit inspires what we do and how we do it; we will do all we can to meet the needs of clients, employees and stakeholders.
Constantly striving to be better lies at the heart of what makes us different.
In living our values we will be clear and concise in what we say; believe in and demonstrate what we can do; and do what we say we will.
The business units of FM180 will design and build bespoke software solutions for customers using Mainmanager software developed by ICEconsult of Iceland and licensed to FM180 for distribution in the UK and Ireland; FM180 will operate, maintain and manage the software and train personnel.
FM180 was incorporated in 2010 out of RCN Networks Ltd, a successful IT solutions company founded over 10 years ago, and following a distribution and support agreement with ICEconsult, a company that has since the mid 1990s been at the forefront of the development of building maintenance management software tools providing networked solutions throughout Scandinavia.
ICEconsult was founded in 1990. In the beginning, the company aimed at developing software for speciality areas within the engineering profession. The first software solutions were for the design of a high-voltage line, and for the optimisation of hydroelectric power stations. However, in 1995, following requests from customers and with the support of a government grant, ICEconsult began to develop comprehensive software solutions for Facility and Asset Management. The development was the product of co-operation and discussions with customers and collaborators throughout Scandinavia. The outcome was the dynamic and integrated solution, named MainManager.
Real People with Real Experience...
FM180 can not only host your IWMS, we can also supply all your helpdesk requirements whether they are Out of Office Hours or full 24/7/365.
We can set you up with an individual helpdesk contact non-geographical telephone number and email address.
You can log your jobs with us via telephone, email, or web forms.
We can be used as simply a data store for all your FM contracts, or can be fully integrated into the delivery of your FM services, liaising with your engineers, subcontractors and clients.
We can provide a variety of statistical reports, helping you to run your FM contracts more efficiently.
Our helpdesk facility is built on experience, knowledge, and knowing the importance of excellent customer service.
Contact us now to discuss your requirements
Utilising our own asset collection application along with barcode scanning PDA technology we can register all of your organisations assets right down to room level.
The data that is collected is formulated into a comprehensive hierarchial asset database that we can either host for you or supply in CSV format.
The following fields are standard:
Contract Name
Location
Surveyor Name
Date of Survey
Building
Floor Level
Room / Space
Asset Type (Plant or Non-Plant)
Barcode Registration against Asset/Assets
Category of Asset (HVCA Coding)
Description
Serial Number
Manufacture
Capacity / Rating
Year of Manufacturing
Life Expectancy
Visual Condition
Photo Reference
Dilapidation
H&S Hazard Urgent
Immediate Repair Required
Repair
Upgrade/ Replace
Through Clean
N/A
Additional Notes
Contact us now to discuss your requirements.
Buying IT equipment and software can be a complicated, timely and expensive process exposing businesses to massive risk if it all doesnt go to plan.
FM180 through its sister company; RCN Networks, can provide IT Procurement services using tried and tested processes and verified supply chain.
Our IT experts will work with you throughout the procurement process to make sure the right equipment, software or service is specified, sourced and purchased at the best possible price.
We work with the leading hardware and software vendors as well as the many of the large national distribution partners across the UK.
We can help take a usually complicated process for businesses and make it simple whilst providing cost savings and assurances.
Owner/CEO
Finance Director
Operations Director
Facility Manager
Contractor
FM180s Core Integrated Workplace Management System (IWMS) MainManager is interacted by users via the Internet. This SAAS model allows multiple global users to report, log and manipulate Reactive and PPM work orders anywhere, at any time and on any system that has internet access. As our IWMS application is hosted in a UK Tier 1 Data Centre, all security and continuity is handled centrally. There is no complex roll out, no local software clients, no local servers, just a web browser and internet access.
Our system will deliver a lower cost of ownership through reductions in IT hardware, software and maintenance as well as providing environmental benefits by actively reducing your carbon foot print.
Our design methodology has been and always will be; keep it simple by providing user friendly systems in line with the clients requirements. This has been achieved by not only an ergonomic left to right layout with easy workflow but also by utilising comprehensive data filtering.
MainManager is an asset based system where multi hierarchy locations may be configured. Every action or reaction is assigned to an asset allowing for long term Trend Analysis and Life Cycle calculations.
Click on the links in the side bar to see how MainManager can help you in your role with in your organisation
Whether it is a family estate, corporate building or a university campus, the owner/CEO ultimately has the greatest interest in protecting not only the facility as an investment but also assurance for value for money.
Decisions on investments must be based on factual information and figures. MainManager reporting and statistical graphs allow for the Owners/CEO to gain live information on demand.
- Summary of KPI and SLAs placed on Service Providers
- Asset History detailed and summarised in easy to read dashboard formats
- History of costs against budgets
- Key data on assets such as trend and life cycle cost
- Asset Documentation
- Personnel performance states
MainManager affords the Owner/CEO the overview of the operation they require to monitor the investment and aid the corporate decision making.
Data from MainManager can be integrated into most financial applications. This can be carried out as an on demand process or a live automated process.
- MainManager provides capitalisation information on all assets
- Overview of the asset's operational costs and profitability against budgets
- Analysis reports showing the costs accrued & categorised by account codes for automatic upload into any accounting package, Oracle, SAP, Navision etc.
- Bill Acceptance module; Cost code Analysis; Spend against Budget
- Upload of financials directly into ERP system
- Bespoke analysis reports as and when required
- Comparison of actual accrued costs against budgets
- Depreciation input directly into the finance system
- Invoice approvals system on-line
- Asset registers summary and value calculations
- Lifecycle analysis life expectancy and budget requirements for future years
- Analysis of assets profitability
The Operations Director/Manager utilises MainManager as a planning tool, information on inspections, maintenance plans, task specifications, quantities, drawings and tender offer specifications in one place. There is often a need for access to this information, and there is sometimes inconsistency in how it is maintained.
The Operations Director/Manager, in parallel with traditional consultancy personnel (who can also have restricted access to the system), can oversee the recording of information regarding the structural infrastructure and building systems and equipment. Access can be controlled so that each consultant can see to the updating of data with sign off by the Operations Director/Manager. In this way new records can be created for building parts, inspections recorded, plans set up and cost control executed.
In addition the Operations Director/Manager can oversee tender offers, working with consultants by receiving and agreeing quantity figures and task specification listings; and signing off and overseeing instructions to contractors.
- Inspections of structures and equipment in one place
- Preparation and review of maintenance plans and information on tasks
completed or delayed etc.
- Sign off authorisation for work
- Preparation, review and authorisation at all stages in the tender process,
including the comparison and evaluation of bids
- Simple monitoring of all project stages all fully documented with clear and
concise audit trails
- Simplification of data collection to facilitate management reports
MainManager provides the Facility Manager with an online real time summary of all day by day, week by week, month by month and annual tasks for an asset, linked to a tool for cost control.
In addition MainManager monitors all service agreements associated with particular assets, including information on periodic and reactive tasks, and the condition of the asset.
All tasks can be defined to start automatically at specified times or under specified conditions based on an agreed maintenance plan.
Work requests are automatically generated on the service web and allocated to specified trades dependant on their availability, with the Facility Manager receiving notification of allocated jobs, and any designated service provider receiving an e-mail notification. This allows the Facility Manager to oversee the allocation of jobs and to reschedule works according to available resource.
All non-scheduled tasks (reactive works) generated via the helpdesk can be allocated to specified trades dependant on available resource or referred for allocation via the Facility Manager. A task audit trail is generated automatically with a full tracking and reporting on the status of the task (open, pending, on hold, or complete).
Costs associated with maintenance tasks can be predetermined; however if material and labour exceeds preauthorised limits MainManager has the ability for the Facility Manager to authorise before work proceeds. In addition the system can be configured to escalate sign off to senior management should costs exceed any individual authority level. In the same way costs for small works can be authorised before works proceed.
MainManager allows the Facility Manager to configure his reports to input and view budgets, actual costs, planned costs and pre-agreed costs. In the same way, analysis reports can be obtained showing a breakdown of costs for particular items.
Benefits for the Facility Manager
- All predetermined works scheduled and resource requirements defined
- Activity reports status of tasks visible online
- Cost Reports spend against budgets available online Cost summary reports upload into management reports Summary of the status of all service agreements visible Comments of users Preparation of simple tender offer specifications and authorisation of works.
Quality control processes and access to information
During the construction period MainManager can be used to project manage works and to monitor contractor activity to ensure works are completed on time and with the required quality and cost control. This makes any follow-up during the transfer to operations more purposeful.
This process can involve tender evaluation, sales, delivery, build and follow-up on remedial measures.
During the construction period the project manager can arrange for all drawings, specifications, and important notes to be deposited and referenced against an asset. This can include a detailed component catalogue and prices
Following completion and transfer to operations the contractor can continue to have access to MainManager to monitor performance of the asset and to record maintenance during any guarantee or maintenance agreement contract.
- Access to the latest drawings to enable preparation of tender bids etc.
- Ease of communication - all stakeholders have access to information
- Enables introduction of evaluation and quality control processes,
including follow up on remedial work
- Upload of details into the asset registry database with all content
documented and tagged
- Statistical information on performance of the asset
- Summary of activity and costs
- Document access; quantities; project description etc.
Government
Education
Property
MainManager has been in use with numerous government bodies throughout Scandinavia since 1997 and has contributed significantly to the transparency of information, both internally to the different departments of government but also externally to interested parties.
The MainManager service package for government enables you to effectively manage the full spectrum of asset and facility management, from logging help desk calls, budget planning and cost monitoring right the way to understanding the performance of your assets and suppliers linked to on line performance reports all in real time.
MainManager also manages the accessibility to information; drawings, related documents, contracts for services and details of works and related history etc.
Benefits for Government
Streamlines procedures. The structure of MainManager addresses the provision of both soft and hard FM services including space management with CAD integration linked to cost allocation and/or service charging.
Maintenance management efficiency. Help Desk calls can be logged 24 hours a day, with automatic call escalation, and online access for individuals to track responses to jobs.
Business Intelligence. Dashboards are one of the most powerful tools for improving business visibility and making informed decisions. MainManager provides a customised dashboard display that is easy to read and interpret.
Manage locations and assets. With the need to optimise space and manage asset life cycles MainManager integrates your locations and assets with your CAD drawings. This allows you to optimise space through producing net internal area statistics and manage assets by showing purchase, depreciation and replacement values via a comprehensive Asset Register.
Benefit from internal economies of scale. MainManager enables you to establish a comprehensive database of property information for any location at any level and allows vital property information to be shared between users and offices by linking FM and property management within one system.
With many government bodies now using MainManager, we pride ourselves on offering a solution using MainManager regardless of requirements.
At FM180 we recognise the importance of ICT in educational establishments and the vital role it can play in improving the environment and educational achievement with the critical requirement for assets to be available and operational both in core hours and increasingly at other times. In addition we have established particular expertise in the provision of MainManager solutions to manage halls of residence in University Campuses.
MainManager is designed to deliver against varied and complex educational requirements and is well structure to report on performance as embedded in PFI, BSF and Environments for Learning (E4L) consortium projects.
MainManager is flexible and easily configurable to ensure that every single aspect of the educational environment is covered. The input can start from the very earliest stages of any project (construction or refurbishment); working with clients and educational consultants to build in the contract requirements, understanding and managing the construction project, and finally supporting operations and the management of the building and assets.
MainManager promotes disciplined work methods and setups, with central management of all aspects of the project; supporting project management, issuing instructions and work orders, powerful cost monitoring, managing performance of contractors & service providers, measuring performance against embedded SLAs and KPIs, registration of area usage, delivering the annual maintenance and operation plan, and life cycle modeling providing condition curves and lifetime costs against different strategies.
The focus is on delivering, via MainManager, high quality, innovative, sustainable solutions that optimise value for money and enable schools, nurseries, colleges and universities in the UK to be always available and fit for learning in the 21st century.
MainManager promotes enterprise asset management meaning the whole life optimal management of the physical assets of an organisation to maximise value. MainManager gives you the ability to manage assets across any facility by promoting;
efficient utilisation and performance.
- Reduction in capital costs
- Reduction in asset-related operating costs
- Extended asset life and subsequently
- Improvement in the return on assets
In using MainManager you will be able to document and have information available on such things as the design, construction, commissioning, operations, maintenance and decommissioning/replacement of plant, equipment and facilities. The term "Enterprise" refers to the management of the assets across departments, locations, facilities and, in some cases, business units. All possible with MainManager
MainManager will enable you to move away from the historical reactive (run-to-failure) models and allow you to embrace whole life planning, life cycle costing, planned and proactive predictive maintenance and other industry best practices.
Some companies still regard physical asset management as a business-focused term for maintenance management - until they begin to realise the organisation-wide impact and interdependencies with operations, design, asset performance, personnel productivity and lifecycle costs. This shift in focus exemplifies the progression from maintenance management to Enterprise Asset Management and is embodied in the British Standards specification PAS 55 (Requirements specification for the optimal management of physical infrastructure assets). MainManager will allow you to embrace this and to make it happen.
MainManager also promotes mobility to improve ways of working. Traditionally, work order dispatch relies on an antiquated, paper-based system. This process is cumbersome because technicians are required to travel back-and-forth between work sites and the helpdesk for new assignments. With mobility, technicians can receive their assignments in the field, spend more time working, and create work orders on their devices.
Also, mobility allows technicians to access information while on-site. Mobile technology lets technicians view more relevant data. As a result of this increased access, technicians are better prepared to service assets when they require maintenance, service, or inspection.
Helpdesk Management
Task Management &
Cost Control
Document Control
Area & Space
Management
Asset Management
Room Booking
Customer Satisfaction
MainManager serves a diverse purposes in real estate management; organising and making accessible through one place the way that the asset register is built, developed, and maintained; and in terms of day to day operations, how the maintenance and supervision of assets are organised.
With this sophisticated and detailed asset management system complicated and time consuming paperwork vanishes; in addition, the system is designed to be accessible and independent of the user's location.
MainManager creates an organised and detailed overview of assets and equipment; with the structured protocol and bespoke processes users develop and increase their knowledge of the subject matter enabling them to manage and decrease operational costs and increase the lifetime and maximise the profitability of investments. This holds true whether the subject matter is buildings, parts of buildings, internal systems of buildings, technical equipment, computer equipment or furnishings.
From the outset MainManager builds to support the business in delivering these goals; with the assets organised and recorded according to a predetermined, defined organisation the system builds to provide a total overview on what is happening and to report on what is achieved.
The MainManager helpdesk process is workflow driven ensuring that all required information is inputted into the application.
The Helpdesk function within Main Manager consists mainly of logging, closing and controlling of tasks. Although these functions can be mostly automated, the allocation of incidents to Workorders is controlled by the Helpdesk operators.
Logging jobs into MainManager could not be simpler. Utilising SQL dynamic and relational database framework, once the site has been selected the application only shows the relational data associated with that site, buildings, priority codes etc., this saves the operators time on logging tasks and administrating the Workorder. The same functionality also allows the system to be tied into Finance, MainManager can be set up so that an account code is logged along with details of whether the work will be rechargeable or not, and under what element of the service contract. This can result in auto recharging of work that has been carried out.
MainManager’s on-hold function allows operators to request that a job is put on hold or cancelled with authorisation. If a work order due date cannot be met, then a work order may be placed on-hold. When this is required the details are entered into the system and a request is automatically emailed to a pre-designated authoriser. The authoriser, within the body of the email, may accept or decline the on-hold request or provide an alternative revised due date. History of original due dates are retained and a history of on-hold records are visible within the system. There is no restriction on the amount of times a work order may be placed on-hold.
MainManager utilises a predefined filtering system as well as a fee field search utility. This allows the operator very detailed filtering. Users have the ability to run statistical predetermined dashboard reports very quickly and easily, this function is extended to all users requiring information. These functions allow for the Helpdesk operators to find statistical information extremely quickly therefore allowing them to concentrate on delivering the clients service.
In closing tasks the operator is able to enter not only the times and dates that the work was completed, but also details of engineer’s timesheets. MainManager calculates the cost to be charged based on the hourly rate (in or out of working hours) for the contract as well as the skill level of the engineer. The details of the parts used on the task can also be calculated.
The creation and execution of annual plans is central to companies. MainManager offers a powerful and unique process for this.
In planning, reviews of request and incidents from facility users and other stakeholders can be reviewed along with building inspection results (broken down by part) and cost estimations.
All previous works and costs can easily be retrieved to estimate the costs of new works.
This information can then be treated and the budget reported to the management team. When this process is over, the budget is approved and work is setup.
Work orders, equivalent to spending permission are issued for each project and costs are estimated (allocated costs) the project manager can at each time view the permissions that he or she has allocated and how much is left without waiting for costs to be booked by accounting.
The procedures involve service providers being obliged to report any increases in costs (and obtain approval) if the original cost warrant has been surpassed then all booked costs are obtained from accounting; costs are collected by building part, gradually creating benchmarking data for Operations costs and maintenance costs which in turn can be used for future planning and assessments of the operation costs for new and older buildings.
The review for task handling shows estimated costs for the property in question, the property group and the grand plan. This gives a good overview of the status of the plan, allocated costs and booked costs.
“Effective and efficient FM is about knowing exactly the correct status of operations and services at any time. If you do not know what the status is then you are not in control.”
MainManager has been connected to most ERP systems available, such as Agresso, Navision, Concorde, Axapta, SAP, Oracle business.
Ready access to documents, contracts, permits and work descriptions is a necessity for all organisations in their work.
Drawings, photographs and other documents can easily be uploaded, connected and accessed in MainManager.
Lease and subcontractor contracts can also be connected. Information can be “live“ in the contracts, i.e. end of contract, renewal dates etc. The system can also send reminders to the relevant controllers.
“Organisations need to develop the informed client function if they are to manage contracts and control finances – this applies Irrespective of whether or not services are outsourced or not “
One important factor in the operation of facility management within companies is a good overview of area usage. In MainManager it is possible to manage area usage of departments and divisions, who uses what and access key information related to usage.
Area costs are usually high so it is important to control the usage where possible. The system can manage which departments/divisions rent each space, calculate rent and report on this information.
It is also possible to manage space information such as flooring, ceiling, material etc. Drawings of spaces can be used as basis for incident registration, to make cleaning plans, to view photographs of spaces etc.
"Facility managers have to be able to control myriad of resources
both now and into the future. The availability of timely and reliable
Information means that the best decisions can be made without
Delay. Waiting for an answer may not be an option."
MainManager has an extensive and flexible system for asset registration. This makes it possible to register information about sites, buildings, floors, space, equipment, systems, open areas and streets.
The registration has a simple setup which is comprehensible to all with basic technical skills and others who work on this subject.
The structure is as follows:
- Site > Building > Floor > Space > Part of space
- System system components system unit
- Streets part of a street
- Open areas
System units and modules can be located in buildings, floors and spaces; Information can also be connected to these assets in daily operations of the company.
Information like drawings, photographs, quantity, work descriptions, work history, work orders, incidents etc. This operational information is in turn connected to corresponding assets in MainManager so that the user can easily find them.
Facility and building management demands organisation have access to massive amounts of information.
This applies especially when handling a lot of properties, simple access to information has always been emphasised in the development of MainManager. In the newest edition of MainManager 10.x it is possible to access all information on one building at a single website.
This means information like drawings contracts, equipment, work order history, incident history, space information, system unit information etc. It is also possible to see the history and analysis down to separate system units / building parts.
“Facility managers face increasing demands on their time to provide information for a multitude of purposes. Having a system that can deliver information quickly and reliably is the key to successful FM. Moreover, information in context is real knowledge and a valuable asset for the organisation.”
MainManager has a comprehensive room booking system as standard; this system will allow any users with the relevant permissions to arrange bookings on any room marked in the system as available for booking.
Additional too been able to book the room MainManager will also handle all the additional services associated with a room booking such as portage, catering and equipment rental plus any associated costs with these services.
MainManager has a powerful notification and reporting engine which will make sure all the necessary parties are notified of the booking, any changes etc as well as the management been able to report on booking usage for their building/s.
Customer Satisfaction Surveys are a way of gaining almost instant feedback from your clients. It provides your organisation with the necessary knowledge and tools to implement appropriate and effective customer satisfaction.
Customer surveys are often impersonal and soul destroying for the client as they see no gain for themselves and often do not return them.
MainManager Customer Satisfaction Surveys are targeted to the individual who reported an incident logged within the system. The surveys are extremely short and configurable to meet with your feedback and reporting requirements. Delivered by e-mail with a MainManager link, the form is filled out online and on submission instantly shows against the job in MainManager
Additional to our standard modules, MainManager has a number of add-on modules. If you would like more information or like to discuss these modules then please get in touch.
We have modules that cover the following areas:
- Property Systems & Management
- Life Cycle Modelling
- Energy Management
- BIM Integration
- GIS
- ERP Integration
For further information about how MainManager can turn your FM around please contact us.
Why web-based?
Our Network
Technology Partners
What is web based?
Web based applications such as MainManager are accessed via your web browser rather than running a program on your computer. There's nothing to install, even when new features are released. We manage the software so you can get started straight away.
Nothing to Install or Deploy
Your own system is available instantly online from any internet connected computer. There's nothing to install on your computer or deploy to the computers in your organisation.
Access Anywhere
It doesn't matter what computer you use or even where in the world you are, MainManager can still be accessed to perform any of your tasks.
Cross Platform Compatibility
Whether you are using Windows, Linux, a Mac or even an Android based operating system it does not make a difference. MainManager works equally well in any modern web browser and even all data exports from the system are in cross platform formats.
Cheaper to Use
As there's no physical packaging, printed manual or CD to post; our costs are significantly cheaper. You get access to the system for far less than equivalent desktop software. Contact us and request a demo.
Daily Offsite Backups
Your data is very important to us - we take hourly offsite backups of all your data so you dont have to. The system runs on fast enterprise level servers in a secure data centre.
